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Experience

The path to building

A short, honest timeline. Each step connects to how I build today.

  1. 2026 — 2026 (8 Mo.)

    Customer Support Specialist

    Circle of Greatness

    Live-chat and email support for a community-led brand — owning conversations from first response to resolution.

    • Handle live-chat and email inquiries end-to-end, from first response to resolution.
    • Own escalations and follow-ups across channels to ensure timely closure.
    • Coordinate with product and operations teams on recurring customer issues.
    Customer SupportCommunityEscalationsCommunication

  2. 2025 — 2026

    Technical Support II

    TTEC

    Tier-2 technical troubleshooting for internet, landline, and TV subscribers, with sales and retention handled in-flow.

    • Provided Tier-2 troubleshooting for internet, landline, and TV subscribers.
    • Closed inbound upgrade sales within the same support call.
    • Resolved retention cases and billing disputes.
    Technical SupportTroubleshootingSalesBilling

  3. 2024 — 2025

    Customer & Technical Support II

    Concentrix

    Device troubleshooting and account support for a major US wireless carrier, driven through the CRM.

    • Delivered device troubleshooting support for a major US wireless carrier.
    • Processed CRM-driven line transfers and account changes.
    • Supported billing inquiries and plan-change requests.
    Technical SupportCRMBillingAccount Management

  4. 2023 — 2024

    Barista & Product Manager

    Uncle Brew

    Counter operations, inventory, and product planning for a coffee business — hands-on operations and team coordination.

    • Ran counter and back-of-house operations across shifts.
    • Managed cash handling, inventory, and daily sales reporting.
    • Coordinated product planning and team hand-offs.
    OperationsInventoryProductTeam Coordination

See what that experience built

The projects are where the capability shows.

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