Profile
I help small businesses bring their products online, building e-commerce websites and online stores that make their brand look professional and get their products in front of the right customers. My focus is on combining clean, market-ready design with AI-powered tools to help businesses grow their reach and sales.
Core capabilities
- AI-assisted product building
- AI-assisted development
- E-commerce (GoHighLevel)
- Business automation
- CRM & system integration
- UI/UX & product design
- Customer support
- Community management
Experience
Customer Support Specialist
2026 — 2026 (8 Mo.)Circle of Greatness
Live-chat and email support for a community-led brand — owning conversations from first response to resolution.
- Handle live-chat and email inquiries end-to-end, from first response to resolution.
- Own escalations and follow-ups across channels to ensure timely closure.
- Coordinate with product and operations teams on recurring customer issues.
Technical Support II
2025 — 2026TTEC
Tier-2 technical troubleshooting for internet, landline, and TV subscribers, with sales and retention handled in-flow.
- Provided Tier-2 troubleshooting for internet, landline, and TV subscribers.
- Closed inbound upgrade sales within the same support call.
- Resolved retention cases and billing disputes.
Customer & Technical Support II
2024 — 2025Concentrix
Device troubleshooting and account support for a major US wireless carrier, driven through the CRM.
- Delivered device troubleshooting support for a major US wireless carrier.
- Processed CRM-driven line transfers and account changes.
- Supported billing inquiries and plan-change requests.
Barista & Product Manager
2023 — 2024Uncle Brew
Counter operations, inventory, and product planning for a coffee business — hands-on operations and team coordination.
- Ran counter and back-of-house operations across shifts.
- Managed cash handling, inventory, and daily sales reporting.
- Coordinated product planning and team hand-offs.
Certifications
- Customer Relationship Management — HP LIFE, HP FoundationFeb 2026
- Data Science & Analytics — HP LIFE, HP FoundationFeb 2026
- AI for Business Professionals — HP LIFE, HP FoundationFeb 2026
Education
- Cebu Technological University — BS in Agriculture (1 Year)2022 — 2023
- Saint Peter Academy of Alegria — Humanities & Social Sciences2018 — 2022
Skills & tools
App Building
Lovable · Base44
Automation
n8n · Zapier
CRM & Productivity
GoHighLevel · Slack · Notion · Google Docs · Google Sheets · Zoom
AI Tools
ChatGPT · Claude · Manus